What is the requirement if timely information is not received for a recertification?

When timely information is not received for a recertification, closing the case at the certification period's end is the appropriate requirement. This approach is based on the principle that recertification must be completed within a specific timeframe to ensure that clients continue to receive services without interruption. If the necessary information to determine eligibility for continued benefits is not provided by the deadline, it is standard practice to close the case to maintain compliance with regulatory timelines.

This requirement serves several purposes: it ensures that benefits are allocated efficiently to those who are currently eligible, prevents overextension of resources, and reinforces the importance of clients maintaining communication regarding their certification status. Closing the case helps establish clear boundaries regarding responsibilities and timelines for both the agency and the clients.

In contrast, considering the application incomplete or notifying the client to reapply does not directly address the scenario of the recertification process and may lead to unnecessary confusion for the client. Reassessing eligibility would also be premature if the necessary information has not been received, as it would imply that the agency is moving forward without the required data for a complete evaluation. Thus, closing the case upon the certification period's end is a straightforward and effective course of action.