What should be done with ePASS applications received in the wrong county?

Processing and transferring ePASS applications after approval is the correct approach because it ensures that clients receive the assistance they need without having to go through the application process multiple times. When applications are submitted to the wrong county, they can still be valid, and the information provided by the clients is important for their eligibility determination. By processing the application, the necessary evaluations can be made to determine if the client qualifies for services.

Once the application is approved, transferring it to the correct county helps maintain continuity of service and ensures that resources are allocated appropriately. This method respects the time and effort that clients have taken to apply while keeping the system efficient. It also adheres to the policies aimed at serving the public and mitigating any barriers clients might face when seeking assistance.

In contrast, discarding applications, requesting clients to resubmit, or simply notifying them of the incorrect county would add unnecessary steps, delay access to services, and could lead to frustration among clients who are seeking help. Therefore, processing and transferring applications is the most effective and client-centered approach.